Returns Policy
Thank you for shopping with us, we hope you love your order! If you happen to change your mind and you would like to return your order, please refer to our returns policy below:
You must submit a return request in advance via email within 14 days of receiving the order.
To submit a return request, you must email us at info@finnsofchelsea.co.uk with ‘Order Return’ as the subject. In the email, please include your order number and the reason for returning the item(s). If the item(s) you received are faulty, please include images of the faulty product in your returns request. Click here to start a returns request.
We only provide refunds. We unfortunately do not provide exchanges or credit notes.
Items must be returned in their original packaging. If the item is not in its original packaging, we will not process the refund.
Faulty items can be returned if you submit a return request within 14 days of receiving the order.
You can return your order to us in-store for free, however please note the refund process will not be done in-store. We will process your refund online and funds will take up to 10 days to arrive.
If you would like to post your return, you will need to pay for tracked postage and return it to us at 4 Elystan Street, SW3 3NS, London. Please email us the tracking number and shipping provider you have used within 3 days of receiving the return approval. We cannot accept returns without tracked postage, and unfortunately we cannot take responsibility for your order once it has been returned by you.
Once we have received, approved and processed your return, you should expect your refund within 10 days. Your refund will be returned to the original form of payment. Please note that the original delivery cost will be deducted from the total refund.
